Last Updated: July 2, 2025
SalesGround AI respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you use our platform and services.
1. Information We Collect
To operate and improve our services, we may collect the following types of information:
- Account Information: Name, email address, phone number, and business details you provide when creating an account.
- Customer Data: Information collected through your use of our CRM features (e.g., customer names, contact info, order history). We process this data strictly on your instructions.
- Usage Data: Information on how you interact with our platform (e.g., pages visited, features used, session times).
- Technical Data: Device and network-related information such as IP address, browser type, and operating system
- Communication Records: Details from your inquiries or interactions with our support team.
2. How We Use Your Information
SalesGround AI use your information to:
- Provide and maintain platform functionality.
- Support customer management through CRM integrations.
- Improve platform performance and resolve issues.
- Communicate account updates or respond to support requests.
- Detect and prevent fraud or security threats.
- Fulfill legal or regulatory obligations.
3. Sharing Your Information
SalesGround AI do not sell or rent your personal information. We may share your data only in the following cases:
- With Your Consent: For example, when enabling third-party integrations.
- With Service Providers: Vendors who support operations under confidentiality agreements.
- For Legal Compliance: When required by law or government requests.
- Business Transfers: In the case of a merger or acquisition, with prior notice.
4. Your Responsibility as a Data Controller
When collecting customer data using our CRM, you act as the data controller. You are responsible for ensuring lawful collection and proper consents. SalesGround AI acts as the data processor, handling data according to your instructions and applying appropriate security standards.
5. Data Security
SalesGround AI implement technical and organizational measures to protect your data, including encryption and secure infrastructure. However, no system is completely secure. We recommend using strong passwords and securing your account credentials.We’ll inform you of breaches within 72 hours, as per law.
6. Your Rights
Depending on your region, you may have rights to:
- Access your personal information.
- Correct or update inaccurate data.
- Request deletion of data (subject to legal obligations).
- Opt out of marketing communications.
- Request data portability.
To exercise these rights, contact us at salesground.ai@gmail.com. We may verify your identity before processing your request.You can ask to stop or limit data use, per Pakistan’s laws.
7. International Data Transfers
Your data may be transferred and processed outside your country. We implement appropriate safeguards, such as standard contractual clauses, to ensure your data remains protected.We use secure methods compliant with Pakistan’s data protection laws
8. Data Retention
We retain your data as long as necessary to provide services or comply with legal requirements:
- Account data: Retained while your account is active. Deleted within 90 days of closure unless legally required otherwise.
- CRM data: Deleted within 30 days of request or account closure.
9. Cookies and Tracking
We use cookies to enhance functionality and analyze platform usage. You can manage cookie preferences in your browser settings. Some features may not work properly if cookies are disabled.We use essential and tracking cookies; set preferences in our cookie popup.
10. Third-Party Services
Some platform features may rely on third-party services (e.g., WhatsApp, Facebook). These services have their own privacy policies, and SalesGround AI recommend reviewing them, as we are not responsible for their data practices.
11. Policy Updates
We may update this Privacy Policy to reflect changes in our services or legal obligations. We will notify you of significant updates via email or a notice on our platform. The "Last Updated" date indicates the latest revision.
12. Contact Us
If you have any questions or concerns about this policy, reach out to us at:
Email: salesground.ai@gmail.com
We’ll reply within 48 hours.